Terms of Use — Customers
These General Terms (the "Terms") govern access to and use of the ASAP App application and the asap-app.ch website (the "Service"), operated by ASAP Company SNC, a general partnership under Swiss law with registered office at Chemin de Maillefer 111, 1018 Lausanne, Suisse. By creating an account or using the Service, you (the "Customer") acknowledge that you have read, understood and accepted these Terms and the Privacy Policy.
1. Description of the Service
ASAP operates a technical platform that lets you discover nearby food trucks, view their menu, order online, pay by card or TWINT, and collect the order from the food truck by presenting the 4-digit pickup code displayed in the app. ASAP acts as a technical intermediary: the sales contract is concluded directly between the Customer and the chosen food truck (the "Vendor"). ASAP is not the seller of the products.
2. Registration, account, age
Creating an account requires a valid email address, a secure password, a first and last name (for greeting at pickup) and optionally a phone number. The Service is reserved for natural persons aged 18 or over (use of payment methods). You warrant the accuracy of the information provided and are solely responsible for the confidentiality of your password; any action taken from your account is deemed to be taken by you. In case of unauthorised use, contact asap.app@proton.me immediately.
3. Ordering process
You select a food truck, build your cart, confirm and pay via Stripe. Once payment is confirmed, the order is sent to the Vendor, who prepares it. The Vendor marks it "ready for pickup"; at the counter, you say aloud or show the Vendor the 4-digit pickup code displayed in your app; the Vendor confirms the pickup to close the order. Transmission to the Vendor constitutes automatic acceptance, except in case of a reported stock shortage or exceptional incident. The waiting or preparation time displayed in the app is an indicative estimate provided by the Vendor and does not constitute a contractual commitment; exceeding it does not entitle the Customer to any compensation, damages or refund.
4. Prices, payment, invoice
The price of each item is set by the Vendor, Swiss VAT included (reduced rate 2.6% take-away). Service fees are added at the cart and clearly shown before confirmation; the total amount displayed ("To pay") is the exact amount charged. Payment is made via Stripe (card or TWINT); payment data never passes through ASAP's servers. A summary is available in the app; for a proper VAT invoice, the request must be addressed directly to the Vendor ("merchant of record").
5. Cancellation, refund, withdrawal
As long as the Vendor has not started preparation, you can cancel from the app and the full amount is refunded to the original payment method. Once preparation has begun, the order can no longer be cancelled unilaterally (perishable goods prepared to order). Pursuant to art. 40g CO and, by analogy, art. 16(d) and (m) of EU Directive 2011/83, no 14-day right of withdrawal applies. Any refund is made to the original payment method; visibility time depends on the bank (generally 3 to 10 business days).
6. 4-digit pickup code
The pickup code is strictly personal to the order and proves that you physically attended the food truck. It is displayed in your app; at pickup, you say it aloud or show it to the Vendor, who confirms the handover to close the order. You must not share this code with anyone other than the Vendor at the counter. The Vendor's confirmation of pickup constitutes confirmation that the order was collected and may be used in any later dispute (chargeback, contestation). Abuse may result in account suspension and legal action.
7. Allergens and health information
Allergen information shown in the app is provided by the Vendor under its own responsibility. In case of allergy or intolerance, you undertake to check the ingredients on the product sheet, to ask the Vendor at the counter in case of doubt, and to report any known restriction. ASAP is not responsible for missing allergen information or its consequences, which responsibility lies entirely with the Vendor (FSA and FSO).
8. User conduct
You undertake to use the Service fairly and in compliance with the law, not to attempt unauthorised access to systems or others' accounts, not to publish false, abusive or defamatory reviews, to respect food truck staff, and not to use the Service for fraudulent purposes. Any breach may result in suspension or termination of the account.
9. Reviews and content
After an order you may publish a review (rating, comment). You warrant that it reflects your real experience, is free of unlawful, defamatory or abusive statements, and that you hold the rights to any content submitted. ASAP reserves the right to moderate or remove a clearly non-compliant review and to respond to legitimate reports. You grant ASAP a non-exclusive, free, worldwide licence to use your reviews in the app for the duration of the account; on account deletion, reviews are anonymised.
10. Personal data
The processing of personal data is described in the Privacy Policy available at https://admin.asap-app.ch/privacy. By using the Service, you acknowledge having read it.
11. Account deletion
You can delete your account at any time from the app (Account → Delete account). Deletion anonymises the profile immediately, blocks any reconnection, and keeps historical orders in dissociated form for accounting purposes (art. 958f CO).
12. Service availability
ASAP strives to keep the Service available 24/7 but does not guarantee uninterrupted availability. Maintenance interruptions, technical incidents or sub-processor failures (Stripe, Supabase, network operator) may cause temporary suspensions without engaging ASAP's liability.
13. Liability
ASAP acts as a technical intermediary and is not the seller of the products. Its possible liability is limited to direct damages resulting from a serious breach of its own obligations, up to the value of orders placed in the preceding 12 months or CHF 500, whichever is higher. ASAP is in no case liable for the quality, quantity, conformity, composition, wholesomeness, safety or any other characteristic of the products (portion, presentation, temperature, freshness), for missing allergen information, for the conduct of the Vendor or its staff, for the consequences of force majeure, or for indirect loss. The Vendor is solely responsible for the products and the fulfilment of the order. These limitations do not apply to the extent mandatory Swiss law prohibits them, in particular in case of wilful intent or gross negligence by ASAP (art. 100 CO).
14. Changes
ASAP may amend these Terms to reflect legal, technical or Service developments. Any substantial change is notified at least 14 days before it takes effect. Continued use of the Service after it takes effect constitutes acceptance. If you object, you may delete your account free of charge before the effective date.
15. Complaints and amicable resolution
Before any legal action, you undertake to attempt an amicable resolution by contacting asap.app@proton.me. For consumer disputes, you may also refer the matter free of charge to the cantonal mediation services or the Federal Consumer Affairs Bureau.
16. Governing law and jurisdiction
This contract is governed by Swiss law. For disputes between ASAP and a consumer User, jurisdiction lies at the consumer's domicile (art. 32 CPC, mandatory rule). Failing a domicile in Switzerland, jurisdiction lies in Lausanne, subject to applicable mandatory rules.
Contact
For any question or complaint: asap.app@proton.me.
v2026-08-04